Terms and conditions

Roll Outdoors – Terms & Conditions of Booking

By booking an experience with Roll Outdoors, you agree to the following Terms and Conditions:

Full payment is required at the time of booking to secure your place.
Bookings can be made via our website or through our approved booking partner, FareHarbor.
Upon booking, you will receive a confirmation email with all necessary details.

A 24-hour cooling-off period applies from the time of booking, during which you may cancel your booking for a full refund.
After the 24-hour cooling-off period, all bookings are non-refundable.
Cancellations made after the 24-hour cooling-off period will not receive a refund but may be eligible for a reschedule or credit note, subject to availability and at the discretion of Roll Outdoors.

We may offer rescheduling or a credit note if a booking is cancelled outside the cooling-off period.
Reschedules or credits must be used within 12 months of the original booking.
If weather conditions or safety concerns cause a cancellation, we will offer to reschedule or provide a credit note.
Refunds will only be issued if no alternative can be reasonably offered.

Activities may be postponed or cancelled due to adverse weather conditions or safety concerns at the discretion of Roll Outdoors.
In the event of a cancellation due to weather or safety reasons, we will offer a reschedule or credit note.
We strongly advise that you check weather conditions before attending, especially in winter months when conditions can be unpredictable.

All participants must be physically able to take part in the chosen activity.
Any medical conditions, allergies, or disabilities that may affect participation must be disclosed at the time of booking.
Children under 18 must be accompanied by a responsible adult during the activity. We do not offer activities for children under 7 years old unless otherwise stated or without prior agreement.
Participants should be able to swim a minimum of 25 meters for water-based activities such as paddleboarding, kayaking, and canoeing.

We welcome dogs on certain activities, provided they are well-behaved and on a lead at all times. However, this must be agreed in advance during the booking process.
Roll Outdoors does not accept any liability for injuries to dogs, and participants are responsible for their pet’s behaviour at all times.

Roll Outdoors holds public liability insurance for all of our activities.
All participants take part at their own risk and must follow the guidance of our instructors at all times.
Roll Outdoors is not responsible for any loss or damage to personal belongings during your experience, and we strongly recommend that you do not bring valuable items.

If you arrive late for your booking or fail to attend, we will treat this as a no-show.
No refunds or reschedules will be offered for no-shows unless agreed in advance under exceptional circumstances.

Gift vouchers and credit notes are non-refundable and valid for 12 months from the date of issuance.
Extensions may be granted at the discretion of Roll Outdoors.

If you booked through a third-party system (e.g., FareHarbor), please note that their automated communications may not always reflect our latest policy wording.
Our official Terms & Conditions, as displayed on our website, take precedence over any conflicting information from third-party providers.

Any discounts, special offers, or promotional codes must be applied at the time of booking and are not valid for previously made bookings.
Discount offers are subject to availability and may be limited to specific dates or activities.
Refunds for any discounts will not be provided after the booking is confirmed.

If you are booking for a group, it is the responsibility of the group leader to ensure all members are informed of the booking details and Roll Outdoors’ terms.
For group bookings of 6 or more people, please contact us directly for tailored packages and pricing.

If you have any questions or concerns regarding our Terms & Conditions, or your booking, please contact us at:

Roll Outdoors

Email: info@rolloutdoors.co.uk

Phone: 07555765974

Website: www.rolloutdoors.co.uk